Refund policy

Returns and Exchanges
product return
If you are not 100% satisfied with your purchase, kithesh.com will offer you the option of an exchange or refund within 30 days from the date the product ships from our factory, provided the item is in the same condition as you received it Original hang tag that is in, unused and still affixed to the product at the time of delivery. If we send the wrong item, or the item sent is defective, we will only refund the shipping cost.

Used products are non-refundable. Products damaged during use and covered under warranty can only be handled by customer@kithesh.com.

You will receive a refund of the price paid for the item, including any applicable sales tax. Once we receive your returned item, the credit limit will be automatically applied to your credit card or original payment method. After receiving your return, please allow 10-14 business days to process your return. Since credit processing times vary by credit card company, please allow one to two billing cycles for the refund to appear on your credit card statement.

product exchange
Return the item you wish to replace using our return by mail process. Exchange items will ship free of charge for standard shipping and handling.

If you want an exchange, please visit our website and place a new order. Our customer service team cannot order new items on your behalf. New orders must be placed on the website.
Once you have ordered a new item on our website, please contact customer@kithesh.com and provide them with a new order number ID and a replacement shipping label will be provided.
If you do not reorder the item and wish to return it, it is your responsibility to return the bag for credit.

Email: customer@kithesh.com